Refund policy

Return & Refund Policy

Thank you for shopping with BLUEBRICK. We want you to be satisfied with your purchase. Please review our return and refund policy below.

Returns

We accept return requests within 30 days after your order has been delivered.

To be eligible for a return, the item must:

• Be unused and in the same condition in which it was received
• Include the original packaging, accessories, manuals, and other included items
• Include proof of purchase or the original order information

To request a return, please contact us at:

support@bluebrickshop.com

Please include your order number and the reason for your return.

Do not send a product back before contacting us. Once your return request is approved, we will provide return instructions and the appropriate return address.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If your item arrives damaged, defective, or you receive the wrong product, please contact us at support@bluebrickshop.com as soon as possible.

Please include:

• Your order number
• A description of the issue
• Clear photos of the product and packaging, when applicable

If the issue is confirmed, BLUEBRICK will arrange an appropriate replacement or refund.

Return Shipping

If the return is due to a damaged, defective, or incorrect item, BLUEBRICK will cover the reasonable return shipping cost.

For returns due to a change of mind, ordering the wrong item, or other customer-related reasons, the customer is responsible for the return shipping cost.

Original shipping charges are non-refundable unless the return is caused by an error on our part.

Refunds

Once we receive and inspect your returned item, we will notify you whether the refund has been approved.

If approved, the refund will be issued to your original payment method.

Please allow up to 5 business days for us to process an approved refund after inspection. Your bank or payment provider may require additional time for the refund to appear in your account.

Cancellations

If you need to cancel an order, please contact us as soon as possible at support@bluebrickshop.com.

We will make every reasonable effort to cancel an order before it has been processed or shipped.

If the order has already been shipped, it will need to be handled through our standard return process after delivery.

Exchanges

We do not currently offer direct exchanges.

If you would like a different product, please return the original eligible item and place a new order.

Non-Returnable Items

The following items cannot be returned:

• Items that show signs of misuse, damage, modification, or improper installation
• Items missing original parts, accessories, manuals, or packaging
• Items returned more than 30 days after delivery
• Gift cards, if offered

Returns that do not meet the eligibility requirements may be refused.

Contact Us

If you have any questions about returns or refunds, please contact:

BLUEBRICK
Email: support@bluebrickshop.com
Website: bluebrickshop.com